Terms and conditions of use
General conditions of contracting and use audiotecnologias.com
1. Ownership of the domain www.audiotecnologias.com
In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, http://www.tiendaonline.audiotecnologias.com, corresponds to Salvador Serra i Furió with VAT ES40.857.965Y and registered office at calle de Almería 132, 08226 de Terrassa (Barcelona) (hereinafter Audiotecnologias.com)
For any questions, you can contact Audiotecnologias at the e-mail firstname.lastname@example.org or telephone 93 168 33 88. Our telephone service hours are from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. at 7:00 p.m. from Monday to Thursday and from 10:00 p.m. to 3:00 p.m. on Fridays.
2. Object and scope of application.
The purpose of these General Conditions of contracting and use is to regulate the provision of the information provided in the online store of audiotecnologias.com, as well as the commercial transactions that arise between Audiotecnologias.com and the users of the domain www.audiotecnologias.com . Both the navigation through the online store and the acquisition of any of the products offered in it, mean acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. Audiotecnologias.com may, at any time and without prior notice, modify these general conditions of contract and use, as well as the particular conditions that may be included, by publishing said modifications in the store so that they can be known by the users, and the date of said modifications being recorded.
3. Information provided on the website.
Audiotecnologias.com reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at www.audiotecnologias.com at any time. We make every effort to offer the information contained in the website, in a truthful manner and without typographical errors. In the event that at any time there is an error of this kind, at any time outside the will of www.audiotecnologias.com, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will communicate this error and the customer will have the right to cancel your purchase without any cost on your part. In the same way, it is possible that the contents of the Web may show, on occasion, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to rescind his purchase without any cost on his part.
Audiotecnologias.com is not responsible directly or indirectly for any of the information, content, statements and expressions contained in the products sold on the Web. Said responsibility rests at all times on the publishers or distributors of said products. All the contractual information present in www.audiotecnologias.com are shown in Spanish (Spanish), and communication with customers and users, as well as the formalization of the contract will be made in that language.
4. Intellectual and industrial property.
All content published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as software, trade names, trademarks or industrial drawings and any other signs susceptible of industrial and commercial use are subject to rights of intellectual and industrial property of Audiotecnologias.com or of third-party holders thereof who have duly authorized their inclusion in the online store. In no case shall it be understood that any license or renunciation, transfer, total or partial assignment of said rights is granted or any right or expectation of right is granted, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of Audiotecnologias.com or the corresponding owners.
It is expressly forbidden to introduce hyperlinks for commercial purposes on websites outside Audiotecnologias.com, which allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites outside of us will not imply in any case the existence of commercial or commercial relations with the owner of the web page where the hyperlink is established, nor the acceptance by Audiotecnologias.com of its contents or services.
5. Responsibility of Audiotecnologias.com
The products presented in the online store are in accordance with Spanish legislation. The responsibility of Audiotecnologias.com can not be invoked in the case of products not conforming to the legislation of the countries to which they may have been sent based on the customer's order. It is therefore the responsibility of the customers from outside of Spain to verify the possibility of importing or using the products they request.
The customer or user assumes all responsibility arising from the use of our website, being solely responsible for any direct or indirect effect that the Web may derive, including, but not limited to, all economic, technical and / or economic results. adverse legal, as well as the defraudation of the expectations generated by our Web, forcing the user to hold Audiotecnologias.com harmless for any claims derived, directly or indirectly, from such facts.
Audiotecnologias.com is not liable for damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational functioning of this electronic system or in users' computers and equipment, motivated by causes beyond Audiotecnologias.com, that prevent or delay the provision of services or navigation through the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of provide the service or allow access for reasons not attributable to Audiotecnologias.com, due to the user, to third parties, or to cases of force majeure. Audiotecnologias.com does not control, in general, the use that users make of the Web page. In particular Audiotecnologias.com does not guarantee under any circumstances that users or customers use the Web in accordance with the law, these General Conditions, morality and generally accepted good customs and public order, nor that they do so diligently and prudent.
6. Obligations of customers and users.
In general, the user agrees to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained in them or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and abstaining from using the online store in any way that could prevent, damage or deteriorate the normal functioning of the same, the goods or rights Audiotecnologias.com, its suppliers, the rest of users or general of any third party. It is prohibited to access and use the portal to minors without the express consent of their parents, Audiotecnologias.com not responsible for the accuracy and accuracy of the data filled by the user and therefore can not verify the age of them .
Specifically, and without implying any restriction to the previous section during the use of the Web page www.audiotecnologias.com the user is obliged to:
a) Provide truthful information about the data requested in the contact form or order fulfillment, and keep them updated.
b) Not to enter, store or disseminate on or from the Website, any information or material that is defamatory, libelous, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or in any way violates the moral, public order, fundamental rights, public liberties, honor, privacy or image of third parties and in general the current regulations.
c) Do not enter, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the online store, any of the services, or any of the equipment , systems or networks of Audiotecnologias.com, of any other user, of the suppliers of Audiotecnologias.com or in general of any third party.
d) Not to carry out advertising or commercial exploitation activities through the online store, and not to use the contents and information thereof to send advertising, or send messages with any other commercial purpose, or to collect or store personal data of third parties.
e) Not use false identities, or impersonate the identity of others in the use of the online store or in the use of any of its services, including the use of passwords or passwords of third parties or any other shape.
f) Not to destroy, alter, use for its use, disable or damage the data, information, programs or electronic documents of Audiotecnologias.com, its suppliers or third parties.
g) Do not enter, store or disseminate through the store any content that infringes intellectual property rights, industrial or business secrets of third parties, or in general any content which will not hold, in accordance with the law, the right to make it available to third.
The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual schedule of delivery of goods. In case of non-compliance by the customer with this obligation Audiotecnologias.com will not have any responsibility for the delay or impossibility of delivery of the order requested by the client.
7. Privacy and protection of personal data.
For the purposes of the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, as well as in R.D. 1720/2007 of December 21, which approves the regulation that develops the L.O. 15/1999, Audiotecnologias.com informs you of the existence of a personal data file created by and under the responsibility of Audiotecnologias.com with the data obtained in the online store www.audiotecnologias.com, The purpose of said file is manage your contractual relationship with us, as well as the realization of promotional and advertising activities of your own or of third parties by any means, including the sending of commercial messages through SMS, email, and postal mail etc., that may be of your interest, from the study and segmentation of the data collected during the navigation through the online store, from the data provided by filling in any form, as well as those derived from the commercial relationship or delivery of the purchased products. If you do not wish to receive publicity, you can deactivate the sending of Newsletter and information from the same email you receive.
In compliance with the provisions of Organic Law 15/1999 of December 13, customers and users of www.audiotecnologias.com may, at any time, exercise the rights of access, rectification, cancellation and opposition regarding their personal data by communicating it by written to: Audiotecnologias Customer Service Department, C / Almería, 132 - 08226 Terrassa (Barcelona) or by sending an email to the address contact@Audiotecnologias.com, where the name and surname, user and email will be indicated with whom he signed up, and enclosing in both cases a photocopy of the user's DNI. In the event that the data supplied is associated with a purchase, Spanish legislation obliges us to keep them for at least six years, so they can not be deleted or rectified even if the client so requests.
Audiotecnologias.com is committed to the use of the data included in the file, to respect their confidentiality and to use them in accordance with the purpose of the file, as well as to comply with their obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation on Security Measures of automated files containing personal data, approved by Royal Decree 994/1999, of July 11.
We also inform you that to improve your browsing experience, manage the contents of your basket, offer you our personalized advice, and inform you online of our offers for clients or partners, our website uses devices for the implementation of cookies and IP storage. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your navigation on www.audiotecnologias.com (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by www.audiotecnologias.com and by you, and you can delete it if you wish, by accessing the options of your browser. See the help menu for more information.
9. Shipping costs.
Shipping and / or management costs are not included in the price, so they will not appear at the end of your purchase.
• Carriage paid for orders over € 600 NOT including VAT.
• Shipping due on orders less than 600 € NOT VAT included.
• The charge will be 21% VAT that is included in all prices. This charge will appear when we send you the confirmation document of your order, as well as the invoice that you would receive along with your purchase.
10. Placing the order.
To place an order and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the indications shown on the screen, filling in the order form provided and validating it.
The prices and offers presented on the Web are valid only and exclusively for online orders made at www.audiotecnologias.com.
The validation of the order by the client expressly assumes the knowledge and acceptance of these general conditions of contract as part of the conclusion of the contract. Unless proven otherwise, the data registered by Audiotecnologias.com constitute the proof of the set of transactions carried out between Audiotecnologias.com and its customers. Audiotecnologias.com will file the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and within the shortest possible time, always before 24 hours have elapsed since the execution of the purchase, the Customer Service of Audiotecnologias.com will send you an e-mail confirming the purchase. If you do not agree with the information entered in this confirmation you can request the modification of the same or the cancellation of the contract.
11. Availability of the products.
The selection of products offered at www.audiotecnologias.com is valid as long as the products are visible on the Web, with the available stock limits. If the merchandise is in stock, the approximate period is 2 to 3 days. If on the contrary we do not have stock, we will make a request to the supplier, estimating an approximate term of 10 days. To these must be added the delivery times that may have the transport operators with whom we work.
In some products you will see the mention "Coming soon". This indicates that the product has not yet been released and that we are waiting for confirmation of dates by the supplier. Generally they are products that you can reserve in Audiotecnologias.com and not in the physical stores.
These terms are computed on working days - Monday to Friday - since Audiotecnologias.com does not carry out expeditions on holidays, Saturdays, or Sundays. The delivery times indicated are indicative. In the event that there is a stock break or punctual unavailability of an article Audiotecnologias.com will contact you to immediately inform you and give a new delivery time or, if it is not possible to serve said product, proceed to its cancellation . In any case, a delay in delivery with respect to the periods indicated will not entitle the client to demand compensation.
12. Shipping methods and terms.
The products are sent to the shipping address that you have indicated in the order. In the case of ordering several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, Audiotecnologias.com reserves the right to break down the order, sending the available items and leaving pending a second shipment, the items not available. In this case, the second shipment is made at no additional cost.
We propose different shipping methods to send your order in the most comfortable and appropriate way for your needs. From your shopping basket you can select the type of shipping you want depending on the area and the delivery mode you prefer.
Home delivery: To carry out the transport and delivery of the shipments, we have chosen the courier companies "Correos Express" "UPS" "TNT" and "Nacex". For orders shipped from our warehouses from Monday to Thursday, it will be delivered to the address indicated the day after said shipment, before 19:00. For orders shipped from our warehouses on Friday or the day before a holiday, it will be delivered to the address indicated the following Monday or the next business day before 19:00, respectively.
In the event that the customer detects a problem at the time of delivery of his order (damaged packaging, missing or damaged products), he must indicate this in writing on the delivery note of the carrier, and contact our customer service center by telephone at customer (93 168 33 88) within the first 24 hours after receipt. No return of damaged item will be accepted, as well as claim of missing item, if it has not been communicated within the established period.
Audiotecnologias.com offers you different means of payment so that you can choose the one that best suits you or best suits your needs:
Payment through PayPal.
Payment by Credit Card: you can use Visa, MasterCard ,. If you pay with a VISA MasterCard, the charge on your card will be deferred, that is, at the time of sending. In this way, only the items sent and at the time of shipment will be charged. In the event that the POS informs of the denial of the card, the order will automatically be canceled, informing the customer of the cancellation online. For payments made with cards issued outside Spain, it is necessary that the issuing bank is covered by the Secure Electronic Commerce Security Protocol (CES). Payments will not be accepted with cards that do not meet this requirement.
14. Right of withdrawal.
If you are not satisfied, you can return your purchases made at http://www.tiendaonline.audiotecnologias.com by contacting our Customer Service, at 93 168 33 88, who will send you a return authorization .
The maximum term to request the return is stipulated in 7 working days from the reception of the order.
The circumstances that can cause a refund are the following:
a) If the product you have ordered does not satisfy you: You can return it by courier to Audiotecnologias. We will refund the amount of the product but not the shipping costs paid in the order.
b) Defective product of origin: Once Audiotecnologias.com receives the defective product, it will send you another one. In this case the change will always be made by the same article or reference. Only the first shipment will be billed, Audiotecnologias.com taking charge of the postage corresponding to the return and new shipment. If you wish to make a change for another article, the costs of return and new shipment will not be assumed by Audiotecnologias.com
c) Product that, by mistake, does not correspond to the order: Audiotecnologias.com will bear the cost of collecting the wrong product and delivery of the corresponding to the order placed.
d) In the event that it is a gift: It can be changed if the product has not been unsealed and provided it is in perfect condition. The amount of the purchase will never be refunded but the change may be made for an article of the same or higher amount. The shipping costs, and the price difference if any, will be borne by the person making the change.
15. Product warranty.
The warranty period is two years, although it does not include deficiencies caused by negligence, bumping, incorrect use or improper handling, incorrect installations, etc., or materials that are worn out due to use. During the second year, Audiotecnologias.com reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In case of a defect caused by misuse, the repair will be billable. In those incidents that justify the use of the guarantee, will opt for repair, replacement of the item, rebate or refund, in the terms established by law.
Audiotecnologias.com will make changes or refunds provided that:
a) Prior communication is given to our Customer Service Department: This step is essential whatever the reason for the return. You can do so by sending an email to email@example.com or by calling us on 93 168 33 88. We will tell you how you can act to return the item. Our telephone service hours are from 10:00 a.m. to 2:00 p.m. and 4:00 p.m. to 7:00 p.m., Monday to Friday.
b) The products keep intact their seal of origin: No returns of unsecured items will be accepted in the case of Discs, CDs, Software and DVD.
c) The item to be returned must be properly packaged for return. In image and sound, photography and computers, the packaging must be in perfect condition and keep all its accessories and instructions of origin to be returned.
16. Reimbursement of the amounts paid.
The refund will be made through the means of payment used in the purchase.
Audiotecnologias.com will not refund the amount or make any return of goods until the reception and state of packaging and accessories of the article object of the return or change in our stores has been verified. The price to be returned is the one originally included in the order, except transport costs, which will only be returned if Audiotecnologias.com is responsible for the cause of return of the product. Once the correct status of the returned product has been verified, Audiotecnologias.com will proceed to refund the amount within a maximum period of 30 days.
17. Applicable legislation. Submission to fueros.
The purchases made in www.audiotecnologias.com are subject to Spanish legislation.
In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, as the case may be, will be aware of the matter, will be those established by the applicable legal regulations in matters of competent jurisdiction, in which is addressed, in the case of final consumers, to the place where the obligation is fulfilled or that of the domicile of the buying party.
In the event that the buyer is domiciled outside of Spain, or that it is a purchase and sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Terrassa (Spain)